The Service Program and RouteStar Solutions Online Help Center

Post Maintenance Information for 5/18/26

We greatly appreciate everyones patience over the past weekend while we completed our infrastructure maintenance. Here are a few things that you may notice while the software settles into its new home.

• • To re-enable outgoing email from the program, you will need to re-verify your email address with our provider Amazon Web Services. Please use the links below if you need assistance.
• • If you use QB Desktop w/ the Web Connector to sync to RouteStar Online or The Service Program Online, you may need to clear the error logs and start a fresh sync.
• • If you use QB Online, you will need to navigate to the QB Dashboard and use the "Manage QBO Connection" button and re-authenticate QBO with our software to continue syncing. Click her for instructions on how to re-connect QBO with our software.
• • Adding attachments to route tickets, invoices, tasks, quotes, customers is operational again.
• • Due to the timing of the backups and some of the scheduled automations (like advancing route schedules), some users may need to advance their route schedule again if you see it is still showing last weeks dates.

To receive important service related notifications make sure customersupport@westromsoftware.com is whitelisted in your email client.

How to Whitelist Our Email Address

Printing and Exporting

How to export data to excel from The Service Program Online
How to bulk print tasks from The Service Program Online
How to export data to excel from RouteStar Online
How to bulk print tasks from RouteStar Online
How to print the route schedule from The Service Program Online and RouteStar Online
How to print invoices from The Service Program Online and RouteStar Online

Outgoing Email Fix

How to Verify Outgoing Email Address for The Service Program Online
How to Verify Outgoing Email Address for RouteStar Online

To receive important service related notifications make sure customersupport@westromsoftware.com is whitelisted in your email client.

How to Whitelist Our Email Address